Jay Tong

“AllCells products are designed by Scientists, for Scientists. We understand the market needs and place a premium on being a customer-focused organization.”

Jay Tong, MD
Founder and CEO

Life at AllCells centers around our values, work-life balance, and a diverse culture. We are a team of spirited trailblazers, connected by the values that inspire us. AllCells Employee Led Culture Committee (AELCC) is dedicated to further communicate our values throughout the company. Monthly employee-wide meetings are hosted to promote transparency, team building, and to highlight our trailblazers. The AELCC committee also hosts events and organizes volunteering activities throughout the year.

Our Culture, Our Work, Our Rewards

Great Benefits

Great Benefits

Great Benefits

We want you and your family to be covered with medical, dental, and vision.

What You Get

What You Get

What You Get

We offer a generous amount of vacation, paid holidays, plus personal days!

We Help You Save

We Help You Save

We Help You Save

We automatically contribute a percentage to your 401(k) plan.

We've Got You Covered

We Have You Covered

We Have You Covered

When unexpected events occur, we have you covered with employer-sponsored life insurance, accidental death, and dismemberment, plus short and long-term disability insurance.

Tasty Bites

Tasty Bites

Tasty Bites

Our employees enjoy a catered lunch monthly and a weekly treat. We also throw an occasional potluck along with our annual banquet, summer BBQ, and more!

Extra Rewards

Extra Rewards

Extra Rewards

Get other voluntary benefits such as legal services, auto, home, renters, and pet insurance, to name a few, at preferred group rates.

Current Openings

Donor Health Screener/Phlebotomist/Medical Assistant (Alameda, CA)

Join us at AllCells and help shape the future of biotechOur diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:
Under the supervision of the Donor Management Supervisor, this staff member will be performing phlebotomy, education and providing direct care to paid, healthy donors undergoing blood and/or tissue collections in an outpatient setting. They will be responsible for coordinating the scheduling, vetting, capacity planning, and execution of screening for new and returning donors in a research program. In an effort to provide consistent education along with proper vetting of unqualified participants, they must help develop and curate an onboarding program designed to build connection and trust with donors. Goal of position is to provide donors with the best possible first impression of facility and program via communication, interpersonal interactions and customer service.

Job Responsibilities:

  • Venipunctures and blood collection, donor/patient recruitment & retention, donor/patient database management, donor/patient screening, medical histories, vital signs, and bone marrow assistance. Incumbent is also expected to: manage donor/patient reactions along with consulting with Registered Nurse(s) or co-workers.
  • Required to work independently to provide a consistent delivery of education and engagement with incoming donors with focus on retention, commitment and program guidelines.
  • Must help develop and continuously improve an onboarding process for donors aimed targeting key performance indicators and further recruitment.
  • Must have excellent verbal communication skills and the ability to communicate effectively with donors.
  • Responsible for vetting and acceptance of donors into the donor pool. Must be decisive and able to navigate donor interactions independently.
  • Responsible for high level understanding of the Donor Management System, donor acceptance criteria and pool demographic needs.
  • Responsible for show rate and successful execution of donor onboarding programs via innovative as well as routine methods.
  • Required to stay in communication with donor management needs and directions.
  • Required to perform routine communications with donors prior to screening on site to ensure best utilization of screening capacity.
  • Maintain safety and cleanliness of the Clinical Division. Work independently and consult with coworkers in a professional manner as needed.
  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures as requested to help collection staff.
  • Recruit potential donors through our donation programs.
  • Work cooperatively with other staff members and assists others in their task completion.
  • Accurately enter data into the computer system on an ongoing basis.
  • Manage and maintain the company subjects’ database to expedite and facilitate the clinical research work.

Job Requirements:

  • Certified/Licensed Phlebotomist with minimum 1 year experience. This is a critical and non-negotiable requirement.
  • Current BLS for Healthcare Providers (CPR and AED) Certification.
  • Familiar with HIPAA regulations and compliance.
  • Knowledge of Microsoft Word, Excel and Google Apps strongly preferred; willingness to learn additional job-relevant software (donor database management system, electronic medical records), as required.
  • Must have high level verbal communication skills both in person and phone.
  • Customer or donor service experience required.
  • Must be able to work independently or in a lead role.
  • Must be self motivated

Education:
High School/ GED or higher college degree

Location: Alameda, CA

What AllCells Offers

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer

Production Planner (Alameda, CA)

Join us at AllCells and help shape the future of biotechOur diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:
The Production Planner will work closely under the mentorship of the Production Planning Manager to support production scheduling to meet customer delivery requirements for MTS and MTO products with optimal utilization of the company’s productive capacity, resources, costs, and inventory.

Job Responsibilities:

  • Create Work Orders for production materials and inventory items as required by released sales orders.  Notify quote owner of promise date revisions for customers.
  • Receive and review sales orders and ensure their completion before creating work orders and requesting raw materials in line with departmental SLAs.
  • Act on order releases and exception messages from NetSuite.
  • Managing production schedule disruptions using established planning tools and working with other internal departments  on material status and production planning issues. 
  • Modify BOM data as necessary for MTO and customized items.
  • Provide support to the Production Planning Manager? and Operations Manager to plan and manage production schedules to meet scheduled delivery requirements and best utilize the company’s productive capacity. 
  • Manage discrepancies involving work orders and utilize continuous improvement methodologies to identify root cause and sustainable corrective/preventative actions for efficiency, quality and customer service.
  • Populate, manage and maintain data and data tools to generate meaningful production planning and execution metrics (i.e. backlog, backorder, rated capacity, available time, utilization, safety stock etc.) sourcing data from shop floor scheduler and inventory. 
  • Interface with donor management, manufacturing personnel, procurement and supervisors on material status and production planning issues.
  • Complete other projects/tasks assigned

Job Requirements:

  • Bachelor’s Degree in Life Sciences
  • 2-4 years experience in production of primary cells from tissues or equivalent applicable experience in the manufacture of biologics or biopharmaceuticals in a regulated environment.  Preferred experience in a shop floor/production planning function.
  • Work efficiently in fast-paced environment with lots of moving parts while balancing competing priorities
  • Demonstrated proficiency in NetSuite (Preferably) or comparable ERP systems (i.e. SAP)
  • Critical thinking and problem Solving/Analysis
  • Proficiency in Google Suite software (Gmail, Google Sheets/Google Docs)
  • Functional understanding of operational processes, resources, capabilities and limitations
  • Good verbal and written communication skills; comfort with using virtual communication tools. 
  • Excellent teamwork and collaboration 
  • Comfortable generating and analyzing reporting data 
  • Ability to work independently with minimal supervision, multitask, prioritize,  time manage

Location: Alameda, CA or US-Remote

What AllCells Offers

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer

Per Diem Injection RN (Alameda, CA & Quincy, MA)

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary

Reporting to the Senior Director, Clinical Operations, the Injection Registered Nurse provides care to paid donors undergoing blood and/or tissue collections in an outpatient setting. This RN will primarily be responsible for administering injections during the weekend mornings and weekend and weekday evenings pm as needed. Injections are given to healthy adults for stem cell mobilization followed by white blood cell collections.. time. This position will compensate a minimum of 2 hours work for the one injection with an additional hour of pay for each injection after. Up to 4 injections on weekend mornings or weekend/weekday evenings (5 hours pay for 2 hours work)

Job Responsibilities

  • Performs injections on donors
  • Collection lab samples on donors as needed
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during injection procedures.
  • Demonstrate effective and professional interdisciplinary communication.
  • Demonstrate competency and maintain confidentiality.
  • Anticipates and recognizes changes in the patient’s status and need for intervention
  • Demonstrates effective communication skills
  • Cooperates and communicates effectively with other team members in order to accomplish the workload.
  • Adheres to documentation standards.
  • Assess, evaluate & perform tasks & duties to provide safe & quality care to donors
  • Others duties and responsibilities as assigned

Job Requirements

  • Associates degree in Nursing from an accredited program.
  • State Registered Nurse License
  • BLS Certification
  • 1-2 years experience with injections
  • Communication, problem-solving, leadership and decision-making skills.

AllCells, LLC is an equal opportunity employer

Per Diem Registered Nurse (Alameda & Quincy)

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:

Reporting to the Director, Clinical Operations, the Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid, donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.

Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional inter-disciplinary communication.
  • Able to manage time effectively and establish efficient work flow on donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.

Requirements:

  • Current State Registered Nurse License.
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or dialysis experience preferred.
  • Strong computer skills.
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.

Location:Alameda, CA

Job Type: Part time/per diem

AllCells, LLC is an equal opportunity employer.

Laboratory (Operations) Specialist I/II

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells. To learn more about working at AllCells visit us at: https://www.allcells.com/about-allcells/careers/

Job Summary

The Operations Specialist I/II is responsible for processing and isolating human primary cells and conducting quality control analysis.

Responsibilities:

  • Processing and isolating human and animal primary cells using immunomagnetic isolation technology.
  • Generating electronic & written records based upon testing and analysis of cell and/or tissue samples.
  • Maintaining and organizing laboratory work area, consumables, and equipment.
  • Preparing buffers, reagents, and other laboratory consumables.
  • Testing cell culture media and reagents.
  • Washing and maintaining lab-ware.
  • Reporting out-of-specification products to managers.
  • Handling and disposing of biological waste.
  • Complying with laboratory policies and procedures.
  • Maintaining finished goods inventory.
  • Performing QA/QC on finished goods.
  • Maintaining equipment.
  • Train new lab staff.
  • Validating new SOPs/equipments.
  • Other duties as assigned.

Requirements:

  • Associates Degree in Biology or related life science discipline. Bachelors Degree in Cell and Molecular Biology a plus.
  • 2 years of laboratory experience in the life science or healthcare industries.
  • Able to read, interpret, and communicate basic technical documents.
  • Able to learn and operate standard laboratory equipment.
  • Strong communication, interpersonal, and teamwork skills.
  • Basic cell culture skills.
  • Proficient in Google Apps, Microsoft Word, Excel and PowerPoint.
  • Demonstrated ability to accurately follow work instructions and meet project timelines.
  • Occasional overtime and weekend work may be required depending upon project timelines.
  • Experience with ERP systems a plus.

Location: Alameda, California

What AllCells Offers:

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer

Apheresis Registered Nurse - Full Time (Alameda, CA)

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:

Reporting to the Director, Clinical Operations, the Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid, donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.

Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional inter-disciplinary communication.
  • Able to manage time effectively and establish efficient work flow on donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.

Requirements:

  • Current California Registered Nurse License.
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or dialysis experience preferred.
  • Strong computer skills.
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.

Location:Alameda, CA

What AllCells Offers

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, generous time paid time off program, 12 holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer.

Customer Success Manager (Massachusetts, Central Coast, or East Coast)

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be part of the future of AllCells.

Job Description:

Reporting to the Sr Manager for Customer Success, the Customer Success Manager (CSM) I role serves as a junior role customer facing role which will focus on customer support and basic order transactions for our North American Customers. The role is responsible for interacting with Customers to On-Board new and existing to AllCells, evangelize and train on the Webstore Configurator and configure Quotes and Sales Orders for standard cryo, fresh and combination orders. They are responsible to cover inbound customer activity and learn the more complex aspects of the CSM I.

We are looking for candidates in Massachusetts, Central, or East Coast Area.

Job Responsibilities:

Customer Focus

  • Be available during scheduled time to answer any inbound communication.
  • Skillfully handle customer issues and find a resolution to the answer in a diplomatic and tactful way while communicating the Value of our cornerstone products.
  • Further qualify existing customers with an MQL status, on-board them to the Webstore and disposition as needed
  • Gather specific details and customer concerns with enough detail to build an accurate quote, and schedule based on available resources
  • Evangelize and On-Board customers to the AllCells webstore Configurator ensuring they are activated and have a base understanding of how to access inventory and place orders
  • Follow up on expiring quotes to ensure customers are receiving the product they need in a timely fashion
  • Answering inbound requests in a reasonable and timely manner
  • Conduct outbound initiatives to Cryo only customers to migrate to Webstore users. On-board cryo customers to AllCells’ Webstore.

Internal Customer Advocate

  • Identify trends in basic orders and offer ways to improve the customer experience
  • Communicate effectively with internal teams to provide an excellent customer experience
  • Manage internal customer escalations to to the appropriate team member to allow the senior CS to proactively address them and ensure they are taken to resolution

Team Contributor

  • Cover shifts as necessary to ensure the success of the team
  • Work with the CSM II’s to identify opportunities for proactive outreach and opportunities to learn more

AllCells Expert

  • Learn the basics of AllCells’ products and what differentiates them
  • Learn the basics of netsuite and how to become an expert at building basic quotes
  • Learn the minimum knowledge to identify which issues must be triaged and which can be routed to the webstore
  • Learn how to manage more complex orders
  • Manage inbound MQLs from Customers and convert to Quotes and Sales Orders
  • Learn the methods of root cause investigation and how to appropriately find resolution for the customer.
  • Complete other projects/tasks assigned by Supervisor/Manager.

Requirements:

  • Bachelor’s Degree in Economics or Molecular Biology. Previous laboratory experience a plus
  • 1+ years of experience in a Customer Success, Customer Service, or Sales role
  • Successful candidates will enjoy working with people and want to learn how to be successful at AllCells
  • Excellent communication skills, customer relations and problem solving capabilities. As a client-centered area of activity, he/she must have strong customer, interpersonal and communications skills as well as a good sense of organization.
  • Independent self-starter who can work well independently on assigned tasks as well as being a contributor to team initiatives, in the context of established protocols and procedures.
  • Demonstrated ability to perform efficiently in a fast paced, technical, low acceptable error rate workplace. Experience in working towards and meeting metrics based performance evaluation systems.
  • Demonstrated capabilities in application of standard software platforms (Google Business Apps) to achieve daily responsibilities. Applied experience in the use of NetSuite or other ERP/CRM systems is a plus.

What AllCells Offers:

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer

Clinical Administrative Assistant (Alameda, CA)

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be part of the future of AllCells.

Job Summary:

Reporting to the Senior Director of Clinical Operations, this role is responsible for performing administrative functions in a very busy blood and bone marrow collection facility. This includes filing, scanning, daily creation of forms and needed paperwork alongside data entry into multiple databases. Focus is on organizing processes and workflows to ensure the collection facility runs smoothly. We are looking for someone who is eager to dive in and help our team grow. This role requires precise attention to detail along with good organizational and time management skills. This position is also required to interact professionally with donors and collaboratively with clinical staff to facilitate an efficient and timely collection schedule. Must be a team player and may require to work some weekends to support collections as needed.

Job Duties/Responsibilities:

  • Perform time sensitive data entry into multiple databases.
  • Scan and upload paperwork into various filing systems and databases.
  • Create and distribute needed daily worksheets, paperwork and forms based on daily donor schedule.
  • Create and maintain a paper filing system that is accurate and accessible to the rest of the staff.
  • Manage data in spreadsheets and reports
  • Carry out clerical duties, including answering phones and preparing documents
  • Assist in the generation and preparation of regularly scheduled and ad-hoc reports
  • Order and maintain general office supplies
  • Book travel arrangements as needed
  • Liaise with IT, Facilities, etc. to coordinate general office and workspace maintenance
  • Maintain clinical supplies inventory by monitoring stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Contribute to team effort by accomplishing related results as needed
  • Cover the reception desk when required
  • Maintain computer and manual filing systems
  • Handle sensitive information in a confidential manner
  • Take accurate minutes of meetings and distribute to appropriate personnel
  • Monitor daily collection schedules and communicate disruptions or changes accordingly to clinical and other departments.
  • Maintain accurate and live time information in the donor management system including donor contact information and all communication exchanges.
  • Prepare required paperwork for next day collections as assigned, including but not limited to donor consents, donor payment sheets etc.
  • Make routine donor reminder calls as assigned.
  • Other duties as assigned by the department or manager.

Job Qualifications:

  • Associate’s degree in Business or Health Administration
  • Minimum of 3 years related administrative experience. Previous experience working in medical, blood collections or donor related fields is a plus
  • Must have excellent communication skills, both written and verbal.
  • Strong customer service orientation toward both internal customers and external clients.
  • Excellent technical and computer skills; knowledge of Google Apps, Microsoft Word, and Excel strongly preferred; willingness to learn additional job-relevant software, as required.
  • Must possess excellent organizational skills, and be extremely thorough and self-motivated.
  • Must be able to complete job tasks accurately and in a timely manner.
  • Able to multi-task, work independently and manage multiple priorities.
  • Proven ability to handle high volume workload in a calm and constructive manner.
  • Must accept instruction with open, cooperative, positive, and team-oriented attitude.
  • Strong phone etiquette and professional demeanor.

What AllCells Offers:

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, , FSA, rich paid time off plan, holidays, and a bonus program. We are located in Alameda, CA and easily accessible from BART and the Ferry.

AllCells, LLC is an equal opportunity employer

Job Type: Full-time

Have a question? Let’s chat.