Good People, Doing Great Things

“The greatest asset of AllCells is our people. We are truly dedicated to helping your cause.”

Annie Liu, PHR, SHRM-SCP
Human Resources Manager

Life at AllCells centers around our values, work-life balance and a diverse culture. We are a team of trailblazers with spirit. Our values connect and inspire us. AllCells Employee Led Culture Committee (AELCC) is dedicated to further communicate our values throughout the company. Monthly All Employee meetings are hosted to promote transparency, team building, and to highlight our trailblazers. The AELCC committee also hosts events and organizes volunteering activities throughout the year.

Our Culture, Our Work, Our Rewards

Great Benefits

Great Benefits

Great Benefits

We want you and your family to be covered with medical, dental, and vision.

What You Get

What You Get

What You Get

We offer a generous amount of vacation, paid holidays, plus personal days!

We Help You Save

We Help You Save

We Help You Save

We automatically contribute a percentage to your 401(k) plan.

We've Got You Covered

We Have You Covered

We Have You Covered

When unexpected events occur, we have you covered with employer sponsored life insurance, accidental death and dismemberment, plus short and long term disability insurance.

Tasty Bites

Tasty Bites

Tasty Bites

Monthly catered lunches and a weekly treat for our employees to enjoy. We also throw a pretty decent potluck occasionally along with our annual banquet, summer BBQ, and more!

Extra Rewards

Extra Rewards

Extra Rewards

Get other voluntary benefits such as legal services, auto, home, renters, and pet insurance to name a few at preferred group rates.

Current Openings

Customer Success Manager I

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Description: 

Reporting to the Director, Customer Success, the Customer Success Manager (CSM) role serves as the point of contact between AllCells and the Customer. The role is responsible for interacting with Customers to identify customer requirements for AllCells product offerings. Accountable for accurate conversion of customer requirements into a Quote/Sales Order for customer approval. Ensures a successful purchase experience that leads to increased sales and sustained long-term profitability, as well as establishing and retain a life-long relationship with existing and new customers. Performs after the sale support and issue resolution in an efficient and effective way by providing single point contact to the customer and providing solutions to customer issues. This job is also accountable for working in partnership with all stakeholders.

Responsibilities:

  • Have comprehensive knowledge about AllCells products and be able to communicate to Customers regarding all standard product attributes and specifications (Cryopreserved and Fresh products).
  • Partner with Sales Team to effectively and efficiently transfer prospects and review customer requirements via content in NetSuite to achieve high levels of customer service and conversion of Prospects to Customers;
  • Develop customized products by fully understanding customer’s special needs. Be able to communicate operational level details of LeukoLab (our clinical division) tissue collections, isolation procedures, and QC procedures in order to unambiguously define product manufacture.
  • Act as the customer’s advocate by partnering with and providing feedback internally to resolve acute issues related to customer service, scheduling, product quality, delivery, documentation and other customer concerns.
  • Manage channel requests for service and field calls from internal and external parties for products. Collect/solicit all relevant customer information required to build accurate quotations for orders. Accountable for ensuring that all orders in queue have been addressed daily.
  • Investigate problems, develop solutions, prepare reports, and provide feedback to internal department to implement sustainable solutions to acute customer issues.
  • Communicate AllCells’ capabilities for delivery of cryopreserved and fresh standard products and feasibility of customized products by 1) determining availability, communicating lead time, QC release status and inventory batch attributes using NetSuite saved searches and 2) evaluating capacity for fresh collections and assessing donor eligibility with the donor management system for simple and complex donor reported attribute, managed donor attributes, scheduling, etc.
  • Utilize established protocols for quotes/sales order. Manage (initiation, modification, allocation) of cryopreserved, fresh and combination orders to assure correctly: accounting/customer information; pricing; captured add on services/features; allocated inventory; confirmed batch attributes; discounting; estimated shipping dates and confirmed actual shipping dates. Create complex quotes for both cryopreserved and fresh products involving sufficient detail from the customer request to successfully execute complex collection/processing requirements.
  • Partner with internal groups to schedule work orders for fresh products and for out of stock (OOS) cryopreserved products. Manage allocation of materials upon release to customer sales orders and schedule fulfillment/delivery.
  • Utilize NetSuite to modify customer information based on Purchasing Order (PO) content, capture customer communications, assign tasks, and attach documents (customer Pos or requests). Use Customer Relationship Management (CRM) tool for events and communications. Utilize saved searches to manage workflows and daily tasks.
  • Manage root cause investigations through the use of the Case System. Ability to accurately review, document, assess, and process customer issues in a uniform and timely manner, and assign the level of further investigation required to determine a possible failure of a product, labeling, or packaging to meet any of its specifications or customer expectations. Accountable for timely completion of investigations and customer issue resolution.
  • Communicate order trends with operations team to optimize production planning data for stock levels.
  • Promote targeted sales promotions and other initiatives as part of customer interface.
  • Investigate and participate in case/incident resolution for cases related to order fulfillment and item allocation as assigned.
  • Accountable for determining accurate costing of customized product proposals in order to set pricing to achieve target profit margins.
  • Utilizes continuous improvement methodologies to identify root cause and sustainable corrective/preventative actions for efficiency and quality of customer service.
  • Conveys capability to complete Customer Care Specialist tasks supporting those roles during peak times.
  • Creation and analysis of reports to evaluate and track order processing metrics, KPIs and targets across the team.
  • Complete other projects/tasks assigned by Supervisor/Manager.

Requirements: 

  • Successful candidates will understand and have demonstrated capabilities in building quality relationships and enjoy helping people.
  • Bachelors of Science Degree in Biotechnology, Molecular/Cell biology or related field. MS or PhD is a big plus.
  • Demonstrated knowledge of cell biology and basic hematology or immunology. 2 years of experience in cell collection, cell processing, or quality control.
  • Excellent communication skills, customer relations and problem solving capabilities. As a client-centered area of activity, he/she must have strong customer, interpersonal and communications skills as well as a good sense of organization. Must have a diplomatic and professional behavior. Must be able to achieve win-win outcomes by accommodating customer requirements while balancing the objectives of the organization.
  • Independent self-starter who can work well independently on assigned tasks as well as a being a contributor to team initiatives, in the context of established protocols and procedures.
  • Demonstrated ability to perform efficiently in a fast paced, technical, low acceptable error rate workplace. Experience in working towards and meeting metrics based performance evaluation systems.
  • Demonstrated capabilities in application of standard software platforms (Google Business Apps, Microsoft Word, Excel, Power Point) to achieve daily responsibilities. Applied experience in the use of NetSuite or other ERP/CRM system is a plus.
  • Completed training and have met all performance standards of a Customer Success Manager Level I successfully

AllCells offers a competitive salary and benefits package. For our full time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, HSA, FSA, vacation, sick, holidays, and a bonus program. We are located in Alameda, Ca and easily accessible from Bart and the Ferry. 

AllCells, LLC is an Equal Opportunity Employer

Regional Sales Representative

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough. AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary: 

As a Regional Sales Representative at AllCells, you’ll drive our future growth engine by building relationships with prospective clients and turning them in to happy AllCells customers.  You’re an adept salesperson, capable of engaging in business-level discussions with Procurement Departments, as well as Researchers and Scientists that are working on cutting edge therapies.  You’re comfortable working companies from biotech startups to large pharmaceutical companies.  

You’re a dynamic, high performing sales person with at least 2+ years experience selling products, services, or technology via the phone and in person.  The ideal candidate has a history of bringing on new business, exceeding sales quota, and loves the thrill of the hunt as a result of their outbound prospecting and high activity metrics.  

Job Responsibilities:

  • Manage an assigned regional territory 
  • Qualify and create opportunities for new logo clients from inbound and marketing provided lists
  • Identify your own target companies and contacts within assigned territory 
  • Present AllCells value proposition to potential new clients 
  • Achieve/ surpass all assigned sales targets and quotas
  • Drive and manage the opportunities of AllCells products within an assigned territory
  • Participate in trade shows as needed to pursue new opportunities 
  • Report on activity and results regularly to management and leadership teams to include work plans and territory analysis 
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Document all activity in HubSpot
  • Generate forecast and pipeline reports with high level of accuracy 
  • Contributes to team effort by accomplishing related results as needed
  • Other duties as assigned

Qualifications/Skills:

  • Two plus years of outbound sales experience; preferably in the life sciences industry 
  • Bachelor’s Degree with a concentration in Business Administration or Life Sciences Concentration 
  • Track record of meeting or exceeding sales goals/quotas
  • Proven capability to prospect new clients, negotiate,  and close sales 
  • Previous experience managing regional territories 
  • Self-confidence and ability to quickly learn and develop product knowledge 
  • Excellent communication and presentation skills on the phone and in person. 
  • Comfortable with forecasting 
  • Ability to work independently with minimal supervision required 
  • This position is located in our Alameda, CA office

Location: This position is located and stationed in our Alameda, CA Offices. 10-15% travel may be required.

Registered Nurse (Alameda, CA) - Full-time, 40 hours/week

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:

Reporting to the Director, Clinical Operations, the Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid, donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.

Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional inter-disciplinary communication.
  • Able to manage time effectively and establish efficient work flow on donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.

Requirements:

  • Current California Registered Nurse License.
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or dialysis experience preferred.
  • Strong computer skills.
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.

Location:Alameda, CA

AllCells, LLC is an equal opportunity employer

Job Type: Full-time

Laboratory (Operations) Specialist I (ongoing)- Alameda, CA

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:

The Operations Specialist I is responsible for processing and isolating human and animal primary cells and conducting quality control analysis.

Responsibilities:

  • Processing and isolating human and animal primary cells using immunomagnetic isolation technology.
  • Generating electronic & written records based upon testing and analysis of cell and/or tissue samples.
  • Maintaining and organizing laboratory work area, consumables, and equipment.
  • Preparing buffers, reagents, and other laboratory consumables.
  • Testing cell culture media and reagents.
  • Washing and maintaining lab-ware.
  • Reporting out-of-specification products to managers.
  • Handling and disposing of biological waste.
  • Complying with laboratory policies and procedures.
  • Maintaining finished goods inventory.
  • Performing QA/QC on finished goods.
  • Maintaining equipment.
  • Train new lab staff.
  • Validating new SOPs/equipments.
  • Other duties as assigned.

Requirements:

  • 2 years of laboratory experience in the life science or healthcare industries.
  • Able to read, interpret, and communicate basic technical documents.
  • Able to learn and operate standard laboratory equipment.
  • Strong communication, interpersonal, and teamwork skills.
  • Basic cell culture skills.
  • Proficient in Google Apps, Microsoft Word, Excel and PowerPoint.
  • Demonstrated ability to accurately follow work instructions and meet project timelines.
  • Occasional overtime and weekend work may be required depending upon project timelines.
  • Experience with ERP systems a plus.

Education: 

Bachelor’s Degree in Cell and Molecular Biology or related life science discipline.

Advanced degree is a plus e.g. M.S.

Location:  Alameda, California

Registered Nurse (Quincy, MA) - Full-time, 40 hours/week

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Summary:

Reporting to the Director, Clinical Operations, the Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid, donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.

Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional inter-disciplinary communication.
  • Able to manage time effectively and establish efficient work flow on donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.

Requirements:

  • Current Massachusetts Registered Nurse License.
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or dialysis experience preferred.
  • Strong computer skills.
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.

Location: Quincy, MA

AllCells, LLC is an equal opportunity employer

Job Type: Full-time

Licensed Practical Nurse (Quincy, MA)

Join us at AllCells and help shape the future of biotech.Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it’s providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you’ll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.

Job Description: 

Reporting to the Lead Registered Nurse (RN), the Licensed Practical Nurse (LPN) follows day to day instructions and delivers direct care to paid, donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the LPN fall into two main categories; those of general nursing and those of a hemapheresis clinician.  The LPN also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives. 

Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures  
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely
  • Perform and document pertinent assessments to establish donor eligibility and qualifications
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program
  • Ability to perform clinical analysis and analyze diagnostic laboratory data
  • Ensure donor safety including managing adverse events during collection procedures
  • Acts as a resource person to other clinical team members
  • Demonstrate effective and professional inter-disciplinary communication
  • Able to manage time effectively and establish efficient work flow on donor floor
  • Demonstrate competency and maintain confidentiality, including a thorough understanding and compliance with HIPAA requirements
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency
  • Perform daily functions of a lead clinician in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations
  • Follow internal, local, state and Federal safety requirement; including Bloodborne Pathogens, Hazardous waste handling, OSHA regulations, etc. 
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members
  • Identify and improve the outcomes of clinical procedures and operational processes to improve efficiencies, reduce cost, and increase customer satisfaction
  • Other duties as assigned.

Requirements:  

  • Current Massachusetts Licensed Practical Nurse License
  • Current CPR certification
  • Minimum 3 years of full time clinical LPN experience required
  • Prior oncology, Apheresis, blood bank, or dialysis experience preferred
  • Strong computer skills with knowledge of Microsoft Word, Excel and Google Apps strongly preferred; willingness to learn additional job-relevant software (donor database management system, electronic medical records).
  • Usually walking or standing to do work with some sitting, bending and stooping will be required 
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting
  • Tasks involve exposure to blood, body fluids or tissues

Location:  Quincy/Greater Boston Area, MA

AllCells, LLC is an equal opportunity employer

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